In this chapter Ronson meets a lady named Charlotte who has a job with TV corporations and finds people who are mad/crazy for shows such as Extreme Makeover and Jerry Springer. She goes on to explain how she has found a way to figure out if people are crazy/mad and a way to talk with them without forming sentimental attachments by making fun of them. In this way, she is dehumanizing them and separating herself from the notion that the person on the other end is an actual human being and has emotions.
I find this chapter very interesting in that it exposes the wicked and manipulative ways in which the media uses people for their entertainment. And I find that very intriguing in that the media has a way to take what a person is saying, and spin it into a whole other story, or at least give a different perspective. However, I do think that what the producers of Extreme Makeover did to Deleese was wrong. If they selected her to have a makeover and went through the trouble (or not I guess) of having her family speak bad of her, they should have had the common to sense to realize that it would have negative effects on her if she did not get the makeover that she was expecting.
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